WHO WE ARE

Bicycle Service for Riders Who Expect More

Dialed Cyclery was created for riders who demand consistent, detail-oriented service. Road, gravel, and mountain bikes require proper torque, accurate adjustments, and clean execution to ride their best. Every service whether a simple tune or a full overhaul is completed with a performance-first mindset so your bike comes back quiet, fast, and dependable.

My shop operates with a focus on meticulous workmanship, transparent communication, and repeatable results. You always know who is working on your bike, and every job follows a documented process so nothing is overlooked.

Why Riders Trust Dialed Cyclery

High-performance bicycles deserve high-performance service. We use correct tooling, precision torque, and methodical verification on every job. Every bike is treated with the same standards used in top-level race support: precise mechanical setup, attention to noise-free operation, and a thorough inspection process. Tools, torque wrenches, cleaners, and lubes are selected for each job, and service documentation is kept for returning riders so tuning remains consistent across visits.

No shortcuts, no guesswork.

Precision Workmanship

Every bolt torqued correctly, every adjustment verified, every bike test-ridden before delivery.

Performance Understanding

Road, gravel, and MTB service guided by practical experience and modern component knowledge.

Clear Communication

You get updates, transparent pricing, and explanations without jargon.

Reliable Turnaround

Flexible morning and evening appointments to fit your training schedule.

Documented Service

Notes kept from each visit ensure repeatable tuning and long-term bike health.

Clean, Respectful process

Your bike is handled carefully, kept protected during service, and returned cleaner than it arrived.

Meet Your Technician

Mr. Burns

Owner & Lead Technician

I previously served as the service manager for one of the highest-volume bicycle shops in Boston, overseeing mechanics, complex builds, and high-throughput repair operations. I am a graduate of the United Bicycle Institute (UBI), with formal training in advanced mechanics, diagnostics, and modern component systems.

Outside of Dialed Cyclery, my full-time career is in cybersecurity. I hold a degree in Computer Science and an MBA from Arizona State University. This background provides a methodical, process-driven approach to service: precise, documented, and reliability-focused. Every bike is inspected, tuned, and verified with the same standards applied in high-integrity technical environments.

My goal is to deliver consistent, high-precision service for road, gravel, and mountain bikes, supported by clear communication, accurate expectations, and professional execution every time.

Areas of Focus:
• Advanced drivetrain tuning
• Brake system setup and hydraulic service
• Wheel truing and spoke-tension balancing
• Custom builds and fit-aware assembly
• Race-prep and pre-event inspections
• Diagnostics for creaks, noise, and shifting issues

Meet The Team

While Dialed Cyclery is a technician-led studio, we also collaborate with trusted riders and community personalities who contribute to rider support, group ride culture, bike fit awareness, and event knowledge.

Below are the individuals who help make the shop feel connected, credible, and part of the Phoenix cycling community.

Bicycle Jesus

Community Mentor & Ride Philosopher

A well-known personality in the local cycling scene, Bicycle Jesus brings decades of ride experience, group leadership, and practical wisdom. He supports riders with guidance, route insight, and an unmatched sense of bike culture.

His presence represents the spirit of the community: supportive, knowledgeable, and always focused on keeping riders motivated and rolling smoothly.

Riley Chen

Bike Culture Ambassador & Group Ride Master

Riley coordinates group rides, supports new MTB riders, and provides trail knowledge. When he’s not organizing rides, he’s helping riders understand handling, balance, and off-road setup concepts.

Sam Alvarez

Bicycle Consultant

Sam helps riders understand proper bike setup, comfort alignment, and equipment choices. His background in endurance riding makes him an excellent resource for anyone refining their fit or choosing components for long-distance performance.

Your Name Here

Please reach out if you are interested in working with us, we are always interested in broadening our relationships in the community 🙂

Need Help or Want to Talk Bikes?

Whether you’re planning a build, troubleshooting an issue, or preparing for a big ride, we’re here to help.

Book Now